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Halloween Costumes

The biggest selection of costumes in the world!

Yes, we ship worldwide! Free Shipping on the entire store - up to 8-12 days shipping

Exchanges & Returns: How It Works

Step 1

Check Policy

See if your items meet our Return & Exchange Policy requirements.

Step 2

Choose a refund route

Choose whether you want a refund or in-store credit for additional purchases

Step 3

Fill out the refund form

Click down to enter the refund form and fill it out. Then send it to us for handling your request

Step 4

Pack & Ship

Upon our refund approval, nicely pack the package, indicate the approval number, and ship it.

Refund form

Please fill in all the fields on the form. Send to us and we will handle your request

Choose a refund route

Regular refund

Return your item(s) with a 19% restocking fee and a 2-4 weeks processing period

in-store credit

Return your item(s) for instant site credit with no restocking fee or waiting period.

Our Return Policy

The following criteria must be met in order to be eligible for an exchange, return, or refund.

Restock Fees

Item(s) returned for a refund will incur an 18% restocking fee. 

Discontinued Items

Unfortunately, discontinued items can’t be returned. We always let you know during checkout if any of your purchases are ineligible for return.

Incorrect Addresses and Undeliverable Packages

Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $14 charge if the address must be changed by the courier to be deliverable.

Orders that have been deemed undeliverable by the courier are subject to a $14 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.

Defective Items

If there is a problem with your order, contact customer service within 14 days of the original order date. While we do everything we can to ensure that you receive the product(s) you ordered in the condition you expect, there are unpredictable variables in every shipment. We will do our best to ensure that the issue is resolved to your satisfaction, and replacement items will be shipped using the same method as the original order.

Shoe Returns

All shoes must be unmarked (without scuffs), unworn, and in new condition. We recommend trying your shoes on in a carpeted area to avoid making them ineligible for a return.

Sizing Issues

If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is CORRECT while the package labeling is incorrect.

PLEASE NOTE: Costume styles (colors, fabrics, etc.) are subject to change without notice due to manufacturer changes. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, but the manufacturers rarely notify us of these changes. We take great care to reflect any changes in the website descriptions and images as soon as we become aware of them. If you notice any discrepancies before we do, please let us know so we can change our descriptions and photos to provide a better experience for all of our customers. We apologize for any inconvenience this may cause and we thank you for understanding.

Processing Times

Returns are typically processed within 2 weeks of receiving the item. During the Halloween season, however, (September through December) the processing time may take up to 2-4 weeks.

Return & Exchange Restrictions

To qualify for returns or exchanges, the following items MUST be in their original, unopened packaging and must not have been worn, used, or altered in any way. If you have any questions regarding Returns, Exchanges, or our Return Policy, please Contact Us. Thank you for shopping with HalloweenJoy.net!

Undergarments

Socks & Stockings

Footwear Covers & Slippers

Eyelashes

Wigs, Beards & Artificial Hair

Prosthetic Noses & Chins

Factory Sealed Packages

Pet Costumes

Teeth

Cosmetics